Cancellation & Refund Policy

SERVICE POLICY

Ovation Event Solutions · A brand of Secondspin Supply Company, LLC
Effective date: June 2026 · Last updated: June 2026

We understand that circumstances change. This policy explains what happens if you need to cancel or reschedule a booked service with Ovation Event Solutions. We have structured our cancellation terms to be fair to both parties, protecting your investment where possible while recognizing the real costs incurred when we reserve your date.

1. Booking and deposit

Your event date is not confirmed or reserved until both of the following have been received:

A signed Service Agreement via QuickBooks
A non-refundable deposit of 30% of the total package cost processed through QuickBooks

By paying your deposit and signing the Service Agreement, you acknowledge and accept the terms of this cancellation policy. The deposit compensates us for reserving your date, declining other inquiries for that date, and beginning preparation work.

2. Client cancellation — refund schedule

Cancellation timing	Refund on payments beyond deposit	Deposit
More than 90 days before event	100% refund of all payments beyond the deposit	Non-refundable
61–90 days before event	75% refund of all payments beyond the deposit	Non-refundable
31–60 days before event	50% refund of all payments beyond the deposit	Non-refundable
15–30 days before event	25% refund of all payments beyond the deposit	Non-refundable
14 days or fewer before event	No refund. Full contract amount is due and payable.	Non-refundable

Why we enforce this schedule:

When you cancel within 30 days of your event, we have already declined other bookings for that date, sourced any custom materials, and begun preparation work. The refund schedule reflects the real costs incurred at each stage. We are always willing to discuss individual circumstances in good faith.

3. Rescheduling

We understand that dates sometimes need to change. We are happy to reschedule your event subject to the following conditions:

Rescheduling requests must be made in writing to hello@ovationeventsolutions.com
One complimentary reschedule is available if requested more than 30 days before the original event date and a new date is confirmed within 30 days of the reschedule request
Rescheduling requests made within 30 days of the event date are treated as cancellations under the schedule above, unless otherwise agreed in writing
Rescheduled dates are subject to availability. We cannot guarantee your preferred new date will be available.
If your rescheduled event falls in a different pricing period or requires different scope, a revised proposal will be provided

4. Cancellation by Ovation Event Solutions

In the rare event that we must cancel your booking due to circumstances within our control — such as illness, a family emergency, or inability to fulfill the contract — we will:

Notify you in writing as soon as possible
Provide a full refund of all amounts paid, including the deposit
Make every reasonable effort to refer you to a trusted alternative vendor through our vetted network

5. Force majeure

Neither party shall be held liable for failure to perform due to circumstances beyond reasonable control, including but not limited to natural disasters, severe weather events, government-mandated closures, or declared public health emergencies. In such cases:

Both parties will make good-faith efforts to reschedule to a mutually agreeable date at no penalty
If rescheduling is not possible, we will refund all payments beyond the deposit
The deposit will not be refunded in force majeure situations, as it compensates for work already performed and the date reservation

6. Add-on and upgrade cancellations

Add-ons and upgrades (such as Vibe Boost, the arch, Handwritten Signage, or Ovation upgrade packages) may be cancelled or modified subject to the following:

Add-ons cancelled more than 30 days before the event: full refund of the add-on amount
Add-ons cancelled 15–30 days before the event: 50% refund of the add-on amount
Add-ons cancelled within 14 days of the event: no refund if materials have already been sourced or prepared

7. Refund processing

Approved refunds are processed within 10 business days of the cancellation confirmation. Refunds are issued to the original payment method used at booking through Booqable. We are not responsible for processing delays by your bank or card issuer beyond that 10-day window.

8. How to submit a cancellation

All cancellation requests must be submitted in writing by email to hello@ovationeventsolutions.com with the subject line “Cancellation Request — [Your Name] — [Event Date].” Your cancellation is not confirmed until you receive a written acknowledgment from us. The cancellation date is the date your written request is received, not the date we respond.

9. Disputes regarding cancellation

If you disagree with a cancellation determination, please contact us directly at hello@ovationeventsolutions.com. We will review your request in good faith. Unresolved disputes are subject to the dispute resolution terms in our Service Agreement and in our Terms and Conditions.

Cancellation requests and questions:

Ovation Event Solutions · Secondspin Supply Company, LLC
Charlotte, North Carolina
Email: hello@ovationeventsolutions.com
Subject line: Cancellation Request — [Your Name] — [Event Date]