Privacy Policy

Ovation Event Solutions · A brand of Secondspin Supply Company, LLC
Effective date: June 2026 · Last updated: June 2026
Jurisdiction: Mecklenburg County, North Carolina

1. Introduction

Ovation Event Solutions, a brand of Secondspin Supply Company, LLC (“we,” “our,” or “us”), is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide when you visit our website at ovationeventsolutions.com, submit an inquiry, or engage our services.

By using our website, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our website.

2. Information we collect

We collect information in the following ways:

2.1 Information you provide directly

Full name and preferred name
Email address
Phone number
Event details — type, date, guest count, venue, and aesthetic preferences
Billing and payment information (processed through Booqable — we do not store full payment card details on our servers)
Electronic signature data collected through SignWell for service agreements
Any other information you voluntarily submit through our WPForms inquiry forms or style quiz

2.2 Information collected automatically

IP address and approximate geographic location
Browser type and device information
Pages visited, time spent on pages, and referring URLs
Cookies and similar tracking technologies (see Section 6)

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects data anonymously and generates aggregated reports. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.

3. How we use your information

We use the information we collect to:

Respond to your inquiries and provide you with service proposals
Process bookings, contracts, and payments for decoration and planning services
Send you booking confirmations, event reminders, and post-event follow-ups
Deliver our newsletter or promotional emails — only if you have opted in
Improve our website, services, and marketing based on aggregate usage data
Comply with our legal obligations under North Carolina law, including the Identity Theft Protection Act (N.C.G.S. § 75-60 et seq.) and the Breach Notification Law (N.C.G.S. § 75-65)
Protect the security and integrity of our business operations

4. Third parties we share information with

We do not sell, rent, or trade your personal information. We may share your information with the following third-party service providers solely to operate our business:

Third party	Purpose	Data shared
Booqable	Rental catalog, booking management, and payment processing	Name, email, event details, payment information
SignWell	Electronic signature collection for service agreements	Name, email, signature data
WPForms (WordPress)	Inquiry form and style quiz data collection	Name, email, event information submitted
HubSpot	Customer relationship management (CRM)	Name, email, inquiry details, booking status
Google Analytics	Website traffic and behavior analysis	Anonymized usage data, IP address
WP Mail SMTP	Transactional email delivery	Name, email address
Yelp / Google Business	Business listing and review platform	Information you submit publicly as a review

Each of these providers maintains their own privacy policy governing their use of your data. We encourage you to review their policies independently.

5. Your rights under North Carolina and federal law

Under applicable North Carolina and federal law, you have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal information, subject to any legal obligations we have to retain it
Opt out of marketing communications at any time by clicking “unsubscribe” in any email we send or by contacting us directly
Receive notification in the event of a data breach that affects your personal information, as required under N.C.G.S. § 75-65

To exercise any of these rights, contact us at hello@ovationeventsolutions.com. We will respond to all verified requests within thirty (30) days.

6. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience. Cookies we use include:

Essential cookies: Required for the website to function. These cannot be disabled.
Analytics cookies: Used by Google Analytics to collect anonymized usage data.
Preference cookies: Remember your choices such as language and region.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

7. Data retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Specifically:

Inquiry and contact information: retained for 24 months from the date of last contact
Signed service agreements: retained for 7 years in accordance with North Carolina contract law
Payment records: retained for 7 years for tax and accounting purposes

8. Children's privacy

Our website is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised effective date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Privacy questions or requests

Ovation Event Solutions dba Secondspin Supply Company, LLC
Charlotte, North Carolina
Email: hello@ovationeventsolutions.com; secondspinsupplyco@gmail.com
Website: ovationeventsolutions.com